Nineteen years of experience as an administrative professional in dynamic university environments
Demonstrated success developing and managing international and domestic academic programs
Strong cross-cultural communication and customer service skills
Demonstrated success building relationships and collaborating across broad constituencies
Leadership and initiative in strategic planning, statistical analysis, and budget management
Professional written, presentation, web and communications design skills
Demonstrated marketing and recruiting success
Supervisory and team management experience
Academic Administrative Experience
Microsoft Office Software
Banner Student Info. System
HTML/Web Editing Software
Form /Survey Software
Email Marketing Software
CRM (Constituent Relationship Management) Software
Project Management Software
Desktop Publishing Software
Online Meeting Software/Webinar
Center for the Blue Economy (CBE)
Middlebury Institute of International Studies at Monterey (MIIS)
Managing of the daily operations of the Center for the Blue Economy, a cutting-edge research and academic center innovating new ways to address critical ocean and coastal management issues; Managing the finances; planning and implementing in-person and online events; designing and developing web and communications outreach strategies; administering the Summer Fellows internship program (which entails working with students and employers to ensure an impactful internship experience that meets the mission of the Center, fills a crucial need at the organization with tangible results, and provides significant work experience for the student), and international Visiting Scholars program (which entails working with PhD scholars or candidates to pursue research that benefits the scholar and the Center).
Managing revenue and expenses within a complex financial structure; developing and marketing to the public the Ocean and Coastal Resource Management and Sustainability lecture series; creating communications and outreach campaigns with metrics to gauge success; managing the Center’s website and social media campaigns; administering the Summer Fellows internship program; managing the international Visiting Scholars program; representing the Center with prospective students, donors, and collaborators; planning, organizing, and assessing team projects; liaising with the Center’s Advisory Council and managing all Council events; processing all personnel requests, check requests, office orders and maintenance requests; liaising with campus colleagues to meet the Center’s goals while complying with Institute policies.
Director of Graduate Admission
Pacific Lutheran University (PLU)
2010 - 2014
Marketing and recruiting for graduate degree programs—twenty programs across five academic areas: business, creative writing, education, marriage and family therapy, and nursing; development of new graduate and doctoral programs (Master of Science in Finance, Doctor of Nursing Practice); leadership within the PLU community around graduate education issues ranging from career advisement to strategic planning; developing strategic relationships both within PLU and externally to reach consensus on policies and processes that foster student success.
Creating and implementing annual communication and marketing plan with tangible success metrics; planning and tracking marketing budget including metrics to gauge ROI; implementing recruitment and outreach events, engaging in sixty to eighty events per year; advising and coaching prospective students, new students, and continuing students as to career opportunities and funding resources; leading discussion and dissemination of changes in graduate program policy, financial aid communications, scholarship and fellowship procedures; improving the graduate program application process and innovating satisfaction surveys; overseeing the visa process for international graduate students; supervising staff, work-study students, and graduate fellows; collecting and analyzing data to inform decisions; liaising with all campus departments to create a coordinated recruitment strategy and matriculation experience; designing and managing website, email, and hard-copy campaigns.
Non-Degree Program Coordinator
Graduate School of Translation, Interpretation, and Language Education Monterey Institute of International Studies (MIIS)
Managing, marketing and recruiting for non-degree programs at the (then) Monterey Institute of International Studies (currently Middlebury Institute of International Studies), developing ten to fourteen programs annually focused on language advancement and skills development for translators and interpreters, serving clientele at the beginning of their careers as well as seasoned professionals; hosting courses online and onsite, in the United States and abroad in custom lengths of time; communicating with a broad client base and engaging a high degree of cultural sensitivity, creative problem solving, and effective team management to achieve program goals while complying with Institute policies.
Developing market research, break-even and sustainability analysis; creating and managing a long range marketing plan; engaging partnerships with international universities and professional associations; planning and management of budgets; supervising student interns and managing the faculty team; recruiting faculty and processing faculty contracts; coordinating student and faculty visas; hosting student orientation; developing curriculum and scheduling of classes; coordinating home-stay placements and cross-cultural activities to enhance academic and professional programs; designing website, html email, and hard-copy materials for campaigns.
Ambassador Alan Wolff
Monterey Institute of International Studies (MIIS)
Additional and concurrent role at the time of my Non-Degree Program Coordinator duties for the spring 2010 semester. Executive Assistant for Ambassador Alan Wolff, well-known U.S. trade negotiator and advisor to Congress on trade policies, who served as Distinguished Research Professor for the Graduate School of International Policy and Management.
Hiring and supervising team of staff and student researchers, development of trade blog, development of well publicized speaker series, and administration of trade workshops.
Graduate School of Translation and Interpretation
Monterey Institute of International Studies (MIIS)
Managing the daily operations of the Graduate School of Translation and Interpretation in a multifaceted, fast-paced, and demanding environment; providing meticulous attention to detail and warm and friendly customer service to all constituencies: parents, prospective students, current students, faculty, administration colleagues, the general public, prospective employers, and high-profile visitors from the U.S. Department of State, United Nations, International Monetary Fund, and European Union.
Advising graduate students as to academic policies and exam procedures; planning the academic calendar; planning and implementing new student orientation; scheduling fall and spring classes; managing the department budget; processing faculty contracts and visas; orienting new faculty; managing faculty meetings; processing visiting scholar agreements and visas; orienting visiting scholars; updating policy and curriculum documents; managing the department website; supervising student assistants; facilitating student service learning and student-led events; advocating for systems and policies that addressed student or faculty concerns; organizing and implementing professional examinations and accurately relaying results; coordinating conferences and outreach events; creating statistical analysis of retention and exam pass rates; interfacing with all campus constituents.
Ethnic Studies Library
University of California at Berkeley
Managing the production, sales, and marketing of books and CD-ROM products for the Ethnic Studies Library Publications Unit.
Working with authors and Series Editor to arrange for stylistic and editorial changes; copy editing; arranging contract agreements and licensing agreements; obtaining copyright protection for publications; obtaining ISBN and CIP listings; editing and producing technical and installation instructions for CD-ROM products; providing light technical support for CD-ROM products; establishing accounts with universities, libraries and bookstores; responding to all customer calls and correspondence; maintaining accounts payable and accounts receivable; writing and distributing press releases and publication announcements; designing and placing advertisement copy and graphics; creating brochures, flyers, and other publicity materials; coordinating mass mailings; arranging publicity events and book signings; arranging travel, accommodation, and conference attendance for the Series Editor; writing copy and arranging graphics for publications website.
To learn more about the Center for the Blue Economy, click the button above. This site represents a redesign in progress for my team.
To learn how I approched drafting a master communications and outreach plan for the CBE, click the button above
To learn more about Pacific Lutheran University's Graduate Programs, click the button above.
To learn more about the international Non-Degree Programs I managed while at MIIS, click the button above.
For the current offerings at MIIS, visit the Custom Language Services department at miis.edu.
To learn more about Ambassador Alan Wolff and his impressive history, click the button above.
To learn more about the Graduate School of Translation, Interpretation, and Language Education (GSTILE), click the button above.
To learn more about the Ethnic Studies Library at UC Berkeley, click the button above.
2010 - present
2010 - present
University of California at Berkeley
Bachelor of Arts in Anthropology with a minor in Dramatic Arts
Monterey Institute of International Studies
Marketing Management: An International Perspective
Media in International Public Affairs